ATTN GULFSTREAM OWNERS

[arcticexpress]

I purchased a 2006 unit in june and on the first trip out it broke. I wont go into details, but the resolution was that gulfstream sent a factory tech who spent a month and a half fixing this unit. The tech fixed 40 plus items and did some upgrades. The only thing i can say that might help is be persistent call everyday, multipal person at gulfstream. It may take a while but you can get things done with them. I do have phone #s that will help i will not post them but if you ask i will email them to you. There are some good people there who will help you, its just getting to them.

[ronbo]

Hi ArcticExpress -

Glad you got your issues resolved. Sometimes persistence pays off!

I had a similar situation with a new 2004 SunVoyager. Within the first month of use, I had a 6-page gripe list. Left the unit with the dealer who tried to work with GS for 5 months to get authorization for repairs, but GS denied it all, claiming the dealer was padding the list of problems.

I was promised a visit by one of the roving techs too, but he always had other priorities and never came by.

Finally took it back to Indiana, where they worked on it for 2 weeks solid and still had a batch of things to do, and a list of excuses every day. I finally gave up and traded it.

I had a GS 10 years earlier (main reason I bought this one) and it was a WONDERFUL rv with AWESOME factory-support. Guess things change over time.

Really happy you're happy with it. I'd hoped mine was going to be fun too.
Ron

[painted_lady]

I would very much appreciate getting the phone numbers to get someone to help me at GS. I have been given such a runaround with such a serious safety issue. If you still have the numbers for the motorized coach people, please share.