Gulf Stream Coach Customer Service
mfa-you have a point. Others might have a great deal more tolerance for bad corporate behavior than I do. "How much effort is enough" to get attention and service resolution from a company you have spent thousands of dollars on their product? That's a pretty individual matter.
In my opinion, the nature and content of my multiple contacts to 3 different departments and a member of management was enough to make a negative evaluation of corporate attitude/intent despite my satisfaction with the basic motorhome.
The nature of my concern is beside the point of the subject of quality /integrity of GS Customer Service. I believe that effective Customer Service must begin with timely, focused two-way communication and dialog not be abandoned or ignored regardless of the issue at hand. To do so erodes the trust which is the foundation of a satisfactory business relationship.
gulfstream40-I appreciate the link and and hope all Second Owners will register. As it happens, I registered as a "Second Owner" after purchasing my motorhome back in '04.
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Frank & Sue Teague +
"Cassie" the Bichon Frise
'03 Yellowstone Country Club Quattro
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