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Old 11-16-2006, 10:25 AM   #1
CAP
Member
 
Join Date: Oct 2006
Location: Long Island
Posts: 49
Default What's the Trick getting through to Gulf Stream???

I purchased my BTCruiser the end of Sept.

I the only dealer in my area has an attitude. "I didn't buy from them" mean while they couldn't deliver the same unit at the same price.

I have a few items that need to be fixed under the warranty.(nothing major)

I have emailed Customer Service with the list - no reply

I have left messages with Customer Service - no return call

Does "Customer Service" really exist? Or is it a dead end phone number?

AND I have to agree with C Reilly, when I bought my 5th Wheel from Nu-Wa they not only greeted me, inquired if I needed anything, answered all my questions, gave me phone numbers of all departments that I needed, where absolutly incredible in the "SERVICE" area. They are a true customer oriented company !! (Yes I got spoiled rotten with the level of "Service")

And I sold my 5ver for THIS ??

Any suggestions, other than selling this new rig?

This whole situation just blows my mind. I'm not a happy camper.
CAP
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2006 BT Cruiser 5291
A Genealogy Research Vehicle
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