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Ron: Not yet. We just returned from the FMCA convention and a short trip afterwards. Our rig has just been moved to a vacant "snowbird" site on a concrete pad and we are now able to plan a repair. I am hoping to find some help in the area (Lake Wales) as my husband is not well these days. I am fortunate to have had your substantial technical help on this job to guide the repair-thanks once again.

Bill-I'm sorry to hear that you are having ongoing problems with Gulf Stream's Customer Service. I did speak to Lori one time when she promised to follow up on my concern, but she never called back. I feel your pain...

Speaking of the FMCA convention, we visited the Gulf Stream product display (on Day 1) and spoke at great length with a GS gentleman inside one of the RV's who seemed very interested in our experience with Customer Service. He was not a dealer rep and seemed familiar with GS. Despite a genuine concern with some of GS's "systemic" problems, we were offered no further exploration of our issue by any GS representatives present at the convention.