[Biobug]

We purchased a new Conquest Super C 33 ft. last October and were
happy with the dealer thru the sale. We took a vacation for 3 weeks and
had one issue with the jacks not retracting that was taken care of with support (if info came with the coach no call would have been needed.)
Just this month I took it out of storage and was going to use it but the slide would not go out. I called for tech support and after walking thru
some trials it was determined that repairs were needed. They gave me
the name of a company 60 miles away for the repair and we drove down when we had the chance. After 2 weeks of phone calls back in forth with
Gulfstream Customer service (5 calls with messages and no response )
I reluctantly am paying $1,425.oo for the repair that is not complete.
The roof is leaking once it came out of storage and since I can't get
authorization as I did with the slide I am driving it home tomorrow and storing again (under cover ) . We sent a return requested certified mail
to the proper Dept. with pictures of the roof membrane Folded under the
air conditioner and the compartment where the water has damaged the
carpeting and pics of the folding stairs that are not completely retracting
along with the docummented list of phone "no calls."
My question is after reading the warranty, will I even be reinbursed for
the slide repair since I did not send the letter requesting service. The repairman talked to Gulfstream about the repairs and the roof would
be taken care of but as I said I have not recieved any communication.
I love the coach and bought a new one for the first time for the 'Peace
of mind" having repairs taken care of both correctly and professionally.
The dealer said nothing about letters requesting repairs when we purchased it. There is several small things I was going to fix myself and
now I am thinking I should write another letter and get them fixed as well.
I could see if the repair shops allow camping and just plan vacations
accordingly.
What advice can the experianced "new coach owners" give a new
'elite' Gold Card Member?
I want to love the RV lifestyle and I love the International Chassis but
I am getting nervous over loose fittings-slider rails-faulty chips and
no repair tips for ''on the road issues". I suppose If the slider broke
"out" they would have sent a tech . Again there was no instructions on how to manually crank it in. The repairman handling the repairs said if I had tried to override the system all warranties would be voided.
Thanks for the replies!!
P.S. I am 125 miles from the dealer I purchased it from and have tried
there for 2 weeks get an answer. I believe they are out of business
because their website has been down and their phone is just a message
phone (even for sales) Paradise RV in Coburg , Oregon is the place and
if they were still in business, I believe I would not be having the problems.