Biobug,
I had some initial problems with my coach also, but have been very happy with Gulf Stream since. I also have Chirs as my Customer Service agent and can tell you that I normally get a quick response when she is in the office. I know that she is in and out and I think that is due to the economic situtation. But she normally takes care of business. I also sent her something and got her out of office reply. That is better than not getting any reponse. Hopefully, Chris will get back to you quickly and help you resolve the problems. IF not, you can alsways try and call the National Service Manager through the main switchboard.
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