[Biobug]

An update---
Sandra at Russ Dean RV after 2 weeks of trying to get authorization
for repairs-the biggest being the roof leaks- asked me to try all my contacts again. They were really frustrated with Gulf Stream now too.
I had recieved a email from a Jim Creech (Servise Mgr) requesting the name and phone number
of the repair place that "fixed the slide" . I sent him the info ( the actual
bill was sent twice to them already). I emailed him that it was VITAL he
contact Russ Dean RV giving him the # and he actually did call. Sandra
said that they (Russ Dean) emailed him pictures of the roof when they
pulled the Air conditioner off. She sent me pics too and it was worse than
I had thought. The roofing was litterly folded up and not even covering the
roof under the unit. there was a visible 6-8" gap in the plywood on the roof about 3 " from the Air conditioning unit opening that water could
go into. That water came down on the shower stall roof and down the inside wall of the shower into a storage bay. Anyway with someone
on my behalf proving to Gulf Stream that there is a problem finally
it looks like they will reluctantly allow repairs.
Again after 3 months there has been NO answer as to covering
even partially the $1,425.00 repairs to the slide that was litterly
loose and would not open.-
So far I am highly favorable with Russ Dean RV in Pasco Washington.
I trully wish I had purchased from them to start with. They have treated
us as if we had. That is totally different than Gulf Stream has and that
will be remembered when we trade up in a few years. We have simply
been treated as liars with their quality issues up till now.