I have been through similar no returned calls with GS. Other times it works very well. I hate to admit that it does seem to be hit or miss. GS told me the other day that they have instituted service reps per region (all apparently out of hdqts). Unfortunately, I don't know who the CT, NY person is. We have just purchased our 3rd GS from Long View in Windsor Locks, CT (800)516-9058. Not too close to Long Island, but they are good. Hope it works out for you. Charlie
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2007 Tour Master T-40C
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