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Old 01-26-2011, 10:16 AM   #1
silverport
Junior Member
 
Join Date: Jan 2011
Location: WINDSOR
Posts: 4
Default Gulf Stream Customer Relations

Called Gulf Stream about a few problems we have with are trailer. The Furnace keeps blowing fuses,the shower leaks and the bedroom mirror closet door latch was broken, not to mention a list of thing the Dealer at home said they would fix them when we get back. Gulf Stream guy named John B. Said to send him pics and address of where we are staying ( thought he was sending me the door latch and a couple of 10 amp fuses? since I told him I went through 5 0r 6 fuses 3 on the road and couple at the park. It did start to work after first 3 then started to blow fuses again. he then told me to take my trailer to a dealer which wanted $110.00 just to look at the shower problem ( because this seemed to me to be the worst problem ,water leaks are a no-no ) Didn,t want to up root and leave the park so I asked the park manager who they delt with and call them and they fixed it for just $100 dollars saved gulf Stream alot of money. Waited for closet latch and fuses. NONE CAME called John B. and he said he just can;t send me a hundred fuses and he didn;t know about the latch. Told him all I wanted was my latch and the 5 fuses I used HE SAID NO TO FUSES? Can you believe this . If I had his job I would have sent the customer 2 latches and a hand full of fuses just to keep him happy. It just blows my mind that after saving Gulf Stream money on the water leak they are still looking into it.
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