VISA 23RBK furnace support failure
The furnace in our 2011 Visa 23RBK recently stopped working. We took it to the dealer, and they found that the furnace was mounted to a piece of plywood that was secured only to one 2x2 approximately half way back in the cabinet. The 2x2 was fastened to cleats on either side of the cabinet by 2 staples on each end. The entire weight of the furnace was being held by only 4 staples. When the staples pulled out, the furnace dropped, ripping out the electrical connections, and leaving the furnace dangling by the LP gas line connection.
The installation is not in compliance with NFPA 1192, with which Gulfstream certifies compliance. The Standard requires that appliances be installed in accordance with their Listing, which, in turn, requires the furnace to be mounted to the floor. This indicates a design flaw in that the furnace should not be mounted above the power supply, and it may be that all 23RBKs are noncompliant.
Has anyone else had this type of failure.
I have sent e-mails to Gulfstream, and it seems that they are ignoring this, as I have had no reply from them. If I don't get action soon, I intend to take this issue to the certifying agency (RVIA), and possibly NHTSA, since shock loading of the LP connection could result in a hazard.
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