Quote:
Originally Posted by lockdoc
Quote:
Originally Posted by lockdoc
Gulfstream is trying to stay on top of the customer service issues. I currently have what might be called a big issue and they are handling it with concern.
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Hi all-
Just a quick note to follow up on this part of my post of last week. I was contacted by GS and the issue I eluded to is going to be taken care of as I expected. My 5er will have to go back to the factory to fix the issue and they (GS) are sending a transport to pick up my unit for repairs at factory and then will re-deliver to me. I think this is great service and I think with all of the negatives any company gets....it is equally important to tell when they score a home run!!!
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I thought it would be important to give you all the "rest of the story" as Paul Harvey would have said it! In retrospect when I re-read my posts on this issue I now get a sarcastic smirk on my face.
Our Sedona was built in such a way that the plywood bottom(outside) of our slides were absorbing water without our knowing and getting punky in the corners. After sending a bunch of pics to them Gulfstream agreed that it wasn't right and they would stand behind the fix to this problem. They sent a transport team up to haul our 5er back to the factory where it sat for 6 months before it got looked at. (I had told them that they could keep it for the winter as long as I had it back by the end of March)
I now have my 5er back and they only did the work on 2 of the 3 slides and I was told that they used the newest and current production materials for the new floor panels. Whereas I had plywood bottom that was covered with a white plastic sheeting now I have a partical board bottom that is covered in a black paper!!!!!
They didn't do the 3rd slide because they said they could not find anything wrong with it. Within the first minute after the driver stopped in my yard I was looking at the damaged area on the slide floor bottom that was not redone.
The techs that worked on it ran screws up from the bottom and sunk them into the floor partical board material about half the thickness and did not bother to seal the screw holes with silicone. They did not seal where the large electrical cord goes up into the large slide. They damaged my livingroom wall and the trim around my large slide is cracked and sticking out!!! It looks like something was wedged in there when they were testing or working on it. I had asked them to remove one of my sliding windows and remove the paper label or whatever is in there that makes such a noise and renders that window useless as it is so hard to open. Once again they told me that there is nothing wrong.
All of this background info to say this. I don't get why a company would pay to haul a camper both ways, sit on it for 6 months and then rush it through the repair process and not fix it right!?! Why not go the extra ten minutes it would have taken to do it right? Zig Ziglar was right when he said that "the bitterness of poor quality remains long after the sweetness of low price has worn off"!
Trying to keep my temper in check about all of this, I have not talked to the factory yet. I don't want it to go back for another 6 month stint and I am quite embittered by this whole process. Part of me wants to fix it right myself and part of me wants to sell the thing and TRY and find a camper that is built with AMERICAN PRIDE! What would you all do in this situation?
Rant over.....thanks for listening!