Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Gulf Stream Owners RV Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-02-2009, 09:22 PM   #1
Nanaeve
Member
 
Join Date: Jan 2009
Location: Payson
Posts: 94
Default Is anyone at GS Home?

Took our 09 Endura/ International literally came home from sales and went to service. Has been there 4 weeks today, still waiting on GS to take care of it. Had the rig since Feb 16 and its been in service center for 4 weeks, leaks like a sieve in both slide outs, no word from GS AT ALL. It sits there, we make storage and coach payments and it just sits waiting for GS to do something. I have sent 2 registered letters to GS Service and no replys, No e-mails, no phone calls, NOTHING! Think the next call will be to an attorney, maybe they will make a call to us then. What Gives? Are they going Bankrupt, because this kind of service can't be something that make for a company to survive!
__________________
2009 Gulf Stream Endura on the International Chassis. Joe at J&L RV in Fontana, CA did the work for GS and it appears that its finally done right. Seems GS "forgot" 5 seals in the 2 slideouts
Nanaeve is offline   Reply With Quote
Old 04-03-2009, 10:57 AM   #2
GStream40
Site Team
 
Join Date: Nov 2005
Posts: 936
Default

I am a little confused as what your dealer is doing???

Your dealer has the responsibility to contact Gulf Stream and get authorization/guidance for repairs that are needed on a new coach under warranty.

Ron
GStream40 is offline   Reply With Quote
Old 04-04-2009, 12:34 AM   #3
Nanaeve
Member
 
Join Date: Jan 2009
Location: Payson
Posts: 94
Default Is anyone at GS Home? Part 2

Our dealer, we have found out is in Chapter 11, and may not have been an authorised dealer at the time they made the sale. Thats a whole nother' story, as the saying goes. The unit is at an Gulf Stream refered repair center and they say that they are not getting replys / authorizations from GS to do the needed work, so there it sits. I'm going to get the State of California New Vehicle Division of the Consumer Affairs Department involved as it qualifies under the California Lemon Law and there may have been some fraud involved in the sale by the dealer. so there may be some criminal action on the part of the dealer, but thats still to be determined. We like the unit design, but with all the water thats been in the coach are conserned about mold, wood problems and future problems, the biggest rub has been no response from GS of any form in over a month 1/2 now. They just don't seem to care, seems like if it was a Class A they have a good response, but not a Class C, atleast what we see from this forum.
__________________
2009 Gulf Stream Endura on the International Chassis. Joe at J&L RV in Fontana, CA did the work for GS and it appears that its finally done right. Seems GS "forgot" 5 seals in the 2 slideouts
Nanaeve is offline   Reply With Quote
Old 04-09-2009, 12:02 PM   #4
Marge
Junior Member
 
Join Date: Apr 2009
Location: Bend, Oregon
Posts: 2
Default Dealer

Sounds like you need a new dealer or service center. I had a hard time getting contact with anyone at GS also. I emailed Scott Pullin, VP of operations at [email protected]..He made contact with the West Coast Rep. who in turn contacted me and my dealer the next day.
__________________
VCM Newbie
Marge is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Get my new 6331SN home today bhplumber Class C 8 06-14-2017 05:50 PM
Just got it home today Vito Travel Trailers 6 08-03-2016 09:58 AM
Met a Peterbuilt on the way home. treecounter Class A 17 09-20-2007 11:38 PM
RV at Home coolchas11 Electrical 13 07-05-2007 09:14 PM
Back Home Rally Jim forgrave Rally and Events 1 06-12-2005 10:02 PM

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 06:16 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×