Customer service problems
As many of us have stated, it is impossible to get a hold of anyone at GS when you need help.
We've tried to go with their chain of command by starting with our CS rep, but after that failed we looked elsewhere in the company.
Tonight we received a call from a gal in CS saying she was returning my call. Huh??? That was 4 weeks ago.
Seems they are so backed up that when you call CS, your name goes on a list. This gal said she had 31 pages with at least 8 names per page to call back! No wonder we all feel ignored! I hope they can get a handle on their CS problems.
IMHO if the quality was better that would eliminate at least 1/2 of the calls!
SueMac
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SueMac
'06 Newmar Torrey Pines 5ver
Box Elder, SD
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