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Old 04-24-2009, 10:58 PM   #21
Biobug
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This is my last entry on this I hope. Russ Dean in Pasco Washington
finished fixing the issues we had so we drove up and brought it home.
They did an excellent job on the roof and fixed the other smaller issues
including the stairs not closing and adjusting the slide (after another
company fixed it). They had to fight with Gulf Stream for authorization.

What I have learned from this is:
1) If you like a Gulf Stream product , buy it used after the depreciation
and someone else has fixed their "quality" craftsmanship.
2) If you buy a new Gulf Stream, get it from a strong dealer that
you like and has a good reputation.
3) Do not expect Gulf Stream to treat you as an important "Gold
Card" customer. There is no such thing. They will ignore you -not
respond to your calls, letters, emails , registered letters or anything
that would show that they care for a customer after the sale. They
in my case only responded to a dealers request. Over 20 calls, three
letters , dozens of emails bought 1 reply from Chris Hurd to us.
That call was never followed up on as she said she would. I am
now filing a complaint with the Indiana Attorney Generals office and
the BBB (which they are not a part of) as a start to the $ we are
owed . I am sure they have many on the list before us including all
the trailer users in New Orleans that were poisoned with Formaldihide
with the FEMA case Mr. Shea testified about on Capital Hill. (They
built many of those units- I wonder if our unit is any better??)

Am I bitter? Yes, sorry I am. I never before bought a new
RV. I bought it for the 'peace of mind'. That is the biggest mistake
I have ever made. Would I buy a Gulf Stream again? NEVER! I
have read many have had great luck. I am happy for them. I still
like the Super C concept and the International Chassis ( that is an
ongoing issue over CEL's and the turbo overboosting but at least
International wants to fix it (maybe the third time into the dealer
will take care of it.)
The one good that came out of this was finding Russ Dean RV in
Pasco Washington. I believe none of my frustrations would have happened had I bought there in the first place. I highly recommend
them. Their attitude and willingness is in stark contrast to Gulf Stream.
I probably would have never known that the Factory could care less
once the money changes hands.
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with the International Chassis


"There comes a time in a mans life that he must
take the bull by the tail and face the situation."
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Old 04-27-2009, 12:25 PM   #22
RJ82much
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I can't believe that I never thought to look up the BBB record on Gulf Stream Coach. It's not a pretty picture and their rating seems to be in the swamp (D+).

Unfortunately, details are absent on the 29 recent complaints other than summaries that indicate primarily warranty issues. Phone numbers & a few new names are listed as contacts.

BBB states, "This firm has a pattern of complaints concerning guarantee or warranty issues and product quality issues."

This report is accessed at http://www.bbb.org/northernindiana/busi ... n-23000545
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Old 04-29-2009, 10:09 PM   #23
GStream40
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Considering that Gulf Stream Coach builds and sells about 1350 Class A motorhomes, plus many, many Class C, 5th wheels and travel trailers in a years time, Guess 29 complaints filed with the BBB is a really small number compared to what is built/sold in a years time.

True, Gulf Stream should handle the complaints/problems with their product BEFORE it should ever reach the BBB complaint issue.

But in all honestly, We own our second GS motorhome, we had some warranty issues that were handled by GS with no problems. Gulf Stream handled problems that popped up even after the warranties expired, like last year when had a window seal go bad between the two panes of glass. Gulf Stream provided a new window for NO CHARGE on our 2004 coach.

Also in 2006 when our toilet started leaking, Gulf Stream installed a new toilet, once again NO CHARGE. Also in 2006 our windshield popped out at the top of the seal, Gulf Stream reinstalled the windshield and a new locking seal strip, NO CHARGE.

Those items were all repaired after the warranty had expired.
Gulf Stream has treated us with great service, better than we ever received from any other company.
It just amazes me to read the problems that others had/have with the service from GS when we've had/have nothing but the best from them.

Ron
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Old 05-02-2009, 04:56 PM   #24
Nanaeve
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Default BBB Complaints

After spending 6 1/2 weeks waiting for GS to reply to a GS Service center request for info to repair / adjust our leaking slides (Which GS refused to do!) I too, looked into the BBB system. Seems that as they, GS , don't belong (READ DON'T CARE!) the BBB in thier area has no power to do anything except pass along the info. Our conversation with the BBB was that many people just don't bother to file after finding out GS doesn't belong as its just something more to do with GS not having to respond. Here in California the State has a arbertration board that you can file a complaint to and we are now waiting to see what happens there, but having had our 2009 GS Endura 6341 on the International chassis since 16 Feb 09 and not ever had the oppertunity to use it as it gets soaked inside from the leaking slides,we have not ever had a response from GS to any E-mails, 3 Regestered Letter, and numerous phone calls, all to voice mails with no return calls, I am open to all suggestions now. We did a do- it-yourself mold test on the mold in the slides carpet and are awaiting the results but ther seems to be no other recourse then a lawyer at this time, as the dealer can't get GS to do anything to fix the problem.
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2009 Gulf Stream Endura on the International Chassis. Joe at J&L RV in Fontana, CA did the work for GS and it appears that its finally done right. Seems GS "forgot" 5 seals in the 2 slideouts
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Old 05-06-2009, 10:26 AM   #25
Biobug
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I completely understand your frustration. I could only offer a suggestion
to contact Russ Dean RV in Pasco Washington to see if they could help you
as they did me. I am sure they are competent do do what is necessary
to fix it. I will offer to if you run it up to drive you back to Portland International Airport for a flight home. I would also do the opposite when it is fixed. You should be able to get 3 day weather envelope soon that
it won't be raining to get it there. ( It is also a beautiful drive if you could
enjoy it under the circumstances,)
Us Gulf Stream "lovers" have to stick together.
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"There comes a time in a mans life that he must
take the bull by the tail and face the situation."
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Old 05-11-2009, 11:03 PM   #26
Nanaeve
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Default Warranty Issues

Does Chris Hurd actualy exist ? We have now sent 5 registered letters to GS and not one reply. Not one 'I'm sorry to hear about this or that , what can we do to fix it?" No replys of any sort from anyone at GS. We have E-mailed, snail mailed and registered letters and nothing. We have testing done and have lab certified mold growth in the areas that are always wet when it rains and we have never had a chance to use our 09 Endura on the International chassis. We purchased it on 16 Feb 09, drove it home and noticed the leaks in both slides and the rest is a sorry history.I would love to comment on the quality of GS warranty service, I just have'nt been able to get them to do any. I see letters about units that get taken back to the Factory and repaired, I would love to have that done as my wife and I are both disabled and we bought this unit to have fun with our children and grandchildren. And GS does nothing! Why must a lawyer get involved to have a company do what is required by law, follow their own warranty rules. Where does one go from here?
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2009 Gulf Stream Endura on the International Chassis. Joe at J&L RV in Fontana, CA did the work for GS and it appears that its finally done right. Seems GS "forgot" 5 seals in the 2 slideouts
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Old 05-11-2009, 11:13 PM   #27
Biobug
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I believe that Chris Hurd is no longer as I tried her extension and now a
man takes the voice mails and ignores them. Do you have a good relationship with the dealer you purchased the unit from? That seems
to be the only way Gulf Stream will acknowledge a problem. They
want to keep dealers.
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"There comes a time in a mans life that he must
take the bull by the tail and face the situation."
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Old 05-12-2009, 02:34 AM   #28
Nanaeve
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Default Leaking 6341

Our purchasing dealer was great until we walked out the door. They were in chapter 11 and didn't tell us. Had we known we would not have made the purchase with them. I'm going to get a line to russ dean rv in pasco, wa they are well spoken of and I'll give them a try.
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Old 05-21-2009, 04:41 PM   #29
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Default Followup on the Sieve

Contacted and sent photo's to Russ Dean, they replied that our leaking, improperly built 2009 Endura on the International Chassis was too much for them and that it would need to go back to the factory. We finally got a response from GS , and now are talking with them regarding replacing our unit. Seems that we have fulfilled the Califoronia Lemon Law requirements and are exercising our right to terminate our sale and get a replacement. We also have have two attorneys that are anxious to take our case and will give them our business if GS doesn't step up and do what is required. the journey goes on!
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2009 Gulf Stream Endura on the International Chassis. Joe at J&L RV in Fontana, CA did the work for GS and it appears that its finally done right. Seems GS "forgot" 5 seals in the 2 slideouts
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Old 06-20-2009, 01:34 PM   #30
Biobug
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I was shocked that about a month ago I received a check from Gulf Stream
for $1,420.00 for the slide repair that started the whole problem with them.
There was no letter or call -just the check. I am not complaining but a
person thru all the issues to talk to sure would have helped. I guess that
the wheels of progress roll slow with them but at least they roll.
I did use it over Memorial Day with no coach Issues. Just theCEL's that International can't figure out. Been there three times for that. It was
interesting to hear from the mechanic the history of the motor. It has
5,000 miles on it yet is has over 1,200 hours of idle time. They could
not figure that out but the warranty is still based on milage.
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2008 Gulfstream Conquest Super-C
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"There comes a time in a mans life that he must
take the bull by the tail and face the situation."
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Old 06-26-2009, 11:14 AM   #31
infiniti534
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Default Gulf Stream Dealers network

I am considering buying a Supernova 6331. The nearest GS dealership is about 3 hours aways. Should I be concerned?
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Old 06-26-2009, 12:28 PM   #32
Biobug
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That seems to be about what many have for distance. With me we
just made a trip with an overnite stay close and then dropped it off
driving the toad home.
I don't think the distance is near as important as the dealers
reputation and it being financially sound. Myself and others on this
forum bought from dealers that promptly went under. That is where
the big problem is as then you are left fighting with Gulf Stream instead
of your dealer who knows how and has clout with them.
I imagine that if your dealer is still in business that they have made it thru the worst of the RV recession since financing and fuel are now favorable
again.
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"There comes a time in a mans life that he must
take the bull by the tail and face the situation."
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Old 06-26-2009, 02:48 PM   #33
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I bought my first RV from a dealer 45 minutes away and thought that was too far. I bought the SuperNova from a dealer that is one mile from my house and it sure was convenient during the warranty period. I would come in from a trip with my list of things to be repaired, drop it off at the dealer and walk home. When repairs were complete, I simply walked up to the dealer and picked it up.

I am a firm believer of buying close to home and from a dealer that has a good working relationship with the manufacturer. In my case, I got both.



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Old 07-02-2009, 08:08 AM   #34
Biobug
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I agree that the closer the better. My problem like many is that we simply do not live close to any RV dealers. The closest one that carries Gulf Stream
is 60 miles away and has only a couple of units Gulf Stream makes. They
were not nice to talk to and had no International based units so we went farther. They would not work with us on repairs after the sale either. That
is why we had no choice but head farther away like we did to Russ Dean RV
(170 miles). The distance is an issue but the service is great. Ideally living
close like you would be great but simply not possible with most Americans-
especially rural. We had 3 new car dealerships 2 years ago and now we have
none. Volume is everything and that will get nothing but worse in the future.
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"There comes a time in a mans life that he must
take the bull by the tail and face the situation."
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Old 09-01-2009, 11:09 PM   #35
Biobug
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I had to call Russ Dean to make another apt. for warranty work before
our year is up. Water leakage along slide, Jacks that slowly go down after
leveling , a refrigerator that is a freezer;etc. They again have been great to deal with
but this time they are concerned with Gulf Streams authorization for service.
It seems that after the issues with me the first time and other customers
they decided to drop Gulf Stream from their lineup. They believe in Customer service and could not justify to their customers the issues with
Gulf Stream. I now wonder what will happen this time since it took a month
the last time...
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"There comes a time in a mans life that he must
take the bull by the tail and face the situation."
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Old 09-02-2009, 10:37 AM   #36
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Default Re: Gulf Stream Dealers network

Quote:
Originally Posted by infiniti534
I am considering buying a Supernova 6331. The nearest GS dealership is about 3 hours aways. Should I be concerned?
Based on my experience with Gulf Stream I would say look at another manufacturer's unit. My coach has been out of service since June. Although we really liked the floorplan, customer service has been terrible. The Service Department will not even return calls from the dealership. Some have recently posted some very good experiences, but I think it is still hit and miss.
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Old 07-14-2010, 10:48 AM   #37
Biobug
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Update--
This winter we had a water leak- more my fault , due to not draining
the water pump the housing cracked. when I hooked it to city water the
underneath area under the bed quickly filled with water (about 2 ") before
I figured out what was happening. That was enough to destroy the inverter
and then the water ran over the slide computer destroying it too . I replaced
the inverter and pump (also raised the inverter 3" since it sits right next to
the pump). The repair for everything was about $3500. The good thing was our insurance covered repairs less $500.00). On our 3 week vacation in June
we had about 20 cels (otherwise it ran great) and when back we took it to International where they finally found a faulty MAP senser causing the
CELS. Back to ready for the road I hope.
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"There comes a time in a mans life that he must
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Old 08-07-2010, 04:04 AM   #38
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Hi Biobug. I think that the service price is fair enough. It is interesting to have that service.
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