Hi JustLizz,
Sorry about the key ordeal. Emailing GulfStream is about as useless an exercize as a screen door on a submarine, but here's a little more help... Bombard them with emails:
Erica Howard,
[email protected] used to be a little helpful. I have her phone number somewhere & will post it if I can find it. Plead with her for help, but don't hold your breath.
[email protected] is probably a total waste of your time, but it's the email address they want you to contact for problems. I have NEVER received so much as an acknowledgement from the mottech guy.
Go to the GulfStreamers forum:
http://streamers.gulfstreamcoach.com/forum/default.asp
Work your way thru the menus to send a "PM" (private message) to:
SAPullin
serv1
Service
danm
You probably will get the attention of SAPullin - he is fairly high level & will take care of you if you can get his attention.
I have been accumulating a slew of Gulf Stream phone numbers, but they're not here. I will post them later.
Here's what I have here:
Gulf Stream Customer Service: 1-800-482-6456 extension #3566
and, here was a BIG one for me:
Andy Downton, cell 1-574-876-6630 He was something like a district representative out in the Indiana factory. When all else had failed, he got action for us.
Call all of these numbers if you can. email all of the addresses, & try to contact the Streamers forum contacts I gave you. I'm sure you've noticed by now, this is absolutely the worst company on the face of the earth to get any kind of followup after the sale. There are a few exceptions, but they get ruined quickly because everyone in need of something descends on the few, & then they disappear behind the wall of secrecy.
I will post additional contact information as I find it.
Oh yeah, if you need to write, here are some of the top honchos with a mailing address:
Gulf Stream Management: P.O. Box 1005 Nappanee, Indiana 46550
1. Bob Berardinelli, Gulf Stream’s director of service
2. Brian Shea, president of Gulf Stream’s motorized division
3. Claude Donati, vice president of the motorized division
4. Dan Shea, President Gulf Stream Towables Division
5. Dan Hammons, Plant Manager Plant 51
6. John Stringer, National Sales Manager Plant 51 Towables
7. Jim Shea, president Fairmont Homes
8. Dan Miller, IS director for Gulf Stream Coach[/url]