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Old 04-19-2006, 09:19 PM   #1
50kw
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Default Gulfstream drawings not released

This is something you may know. Now confirmed.

I seems that my dealer is unable to complete the sales contract even though the Dealer Sales Manager, Dealer Owner, Sales person, Gulfstream Sales Manager signed off or said they would be available as part of the deal.

I was told by the dealer today that Gulf stream does not give the drawings to owners.

Any ideas what could be done? Since is part of the sales deal what do you think the drawings are worth? I think I am due a rebate for that part of the deal not delivered.

More later, as this develops.


Duncan
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Old 04-20-2006, 04:11 AM   #2
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Duncan, Ask the dealer to request them from Gulf Stream and have then sent to the dealership. Once they get them then you could get a copy from the dealership. Good luck in this venture.
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Old 04-20-2006, 12:54 PM   #3
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Duncan,

Interesting you should ask about those drawings. You are NOT going to get them. GS will forfeit the sale of a motor home rather than release AC wiring drawings, or piping schematics. There is a drawing of the DC wiring, specific to a particular model number, floating around, but you will have to be quite versed in AutoCad to even begin to view & print.

Our "GSadmin", myself, & several others on this forum were responsible for GS shutting down their own forum because we continued to push for drawings. The uprise so bothered GS management that rather than read negative feedback about their policy, they instead shut down the public feedback portion of their website.

There is more: This edict comes from the top itself (the Shea family). They believe (hold on - this would be laughable if not so pathetic) that their wiring is so magical & ahead of it's time, that the competition will do anything to get the drawings & copy them into their own product lines!!! In their mind, the wiring to the microwave, for example, is a trade secret. Can you beleive that?

But wait, there is even more: Their head electrical engineer, a really helpful guy, smart, conscientious, dedicated, long long term employee, responsible for all wiring of their RV lines & mobile home lines... is forbidden to release any drawings. He supposedly has them, just can't release them. He has stated to me that he has hearburn with the policy, but has no choice.

You can call & ask Terry for specific help & he will get back to you with the exact size, route, color, part number, etc, but he cannot give you a schematic.

And lastly, my dealer claims to have an equally difficult time getting documentation. Instead, they brag how they've figured everything out themselves & are the world's most renouned expert on Gulf Stream wiring. (Don't believe them for a second.)

My final recommendation would be to write (or personally visit at the factory) a Shea brother himself. Without phone numbers, here are the key players that I have been able identify:

Gulf Stream Management: P.O. Box 1005 Nappanee, Indiana 46550

1. Bob Berardinelli, Gulf Stream?s director of service
2. Brian Shea, president of Gulf Stream?s motorized division
3. Claude Donati, vice president of the motorized division
4. Dan Shea, President Gulf Stream Towables Division
5. Dan Hammons, Plant Manager Plant 51
6. John Stringer, National Sales Manager Plant 51 Towables
7. Jim Shea, president Fairmont Homes
8. Dan Miller, IS director for Gulf Stream Coach


Good Luck, report back if you get any action. Always remember, should you get anything, the company will consider any distribution as copyrite infringement & likely pursue legal recourse. They are that manic about the subject.
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Old 04-24-2006, 03:12 PM   #4
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FWIW, i just visited an RV dealership north of me the other day on the way back from a trip to the Dino Park in Ogden. I knew they carried Gulfstream before so i wanted to look at the latest and ask them about service since my dealership, LaMesa closed doors last year. The gentleman that helped me said that they recently dropped the Gulf Stream line for, get this, lack of support and documentation from the factory and for Gulf Stream refusing to pay warranty work to them on items that should have been covered. And, though most of you probably think I was leading in my questioning, i assure you i was not. I simply asked if I could see a Gulf Stream Class A and that is what he told me.

All I can say is sign my petition, get the word out, and have others do the same. As I have said many times before, overall I am happy with my purchase and the value, except for this documentation issue and few nits. But, the doc issue is HUGE!

The other thing I can recommend for all my GS brethren is contact all the RV rags and editors with this subject and lets try and get them to cover it. If enough of us email them, they will see it as news and probably make a story...think GS will listen then? I doubt it...
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Old 04-24-2006, 03:47 PM   #5
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When we first started looking at new motorhomes we thought we had a local dealer here in Harrisburg, PA, Grumbines RV. When we asked them about Gulf Streams they told us the same thing. They said they dropped Gulf Stream because of lack of support and warrenty issues. We found another GS dealer 2 hours away with a good reputation for working with GS and so far so good. The whole issue with poor factory support and warrenty repair issues very much concerned us. We chose to take a chance on GS anyway because we loved the model we got. The dealer has been great and I feel we will be ok as long as nothing major goes wrong. Then it maybe a hassel but I hope not. Happy Camping.
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Old 08-25-2006, 01:28 PM   #6
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anyone who at gs mgt. that thinks prospective buyers don't read forums like this prior to buying should think twice. i have been approved for financing and am now researching to see what people have to say about the gs support.

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Old 08-25-2006, 02:02 PM   #7
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"Our "GSadmin", myself, & several others on this forum were responsible for GS shutting down their own forum because we continued to push for drawings. The uprise so bothered GS management that rather than read negative feedback about their policy, they instead shut down the public feedback portion of their website."

Yep, It made a lot of sense shutting down a forum that was for the Gulf Streamers International RV Club and our activities. The forum was not even for service related issues, just for club activity.

Yep, made a lot of sense on both issues.

Ron
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Old 08-25-2006, 02:25 PM   #8
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Default sent this to gs

To: 58sales@gulfstreamcoach.com
CC: mottech@gulfstreamcoach.com, service@gulfstreamcoach.com
Subject: Web


Hello 58sales,

my name is of course mark brown, i am considering buying this weekend
a new 2007 Gulf Stream Tour Master T-44 W/3 Slides from a dealer in
Texas.

Below see the link for a Gulf Stream owners forum. I have read that
you do not provide paint codes and wiring diagrams for the rv's you
make and sell. This will have a negative impact on my spending
200,000.00 for your product and figured that your sales staff and
service staff might like to know that. I think more educated people
are researching reputations prior to making large purchases, more
today with the advent of the Internet. I will wait for a response.


http://www.gsowners.com

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Old 08-25-2006, 02:58 PM   #9
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Any coach builder that really wanted to crack the magic bullet in the wiring would simply buy one and strip and blueprint it......its done in the gaming software business daily.....

GS Management needs to wake up....As for the warranty issues......McClains in Oklahoma City told me they wouldn't warranty any GS they didn't sell because GS alledgedly a was slow pay.

My experience has been frustrating to date but I'm being attented to. I feel I'm doing my part in this relationship.
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Old 08-25-2006, 04:11 PM   #10
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Default Re: sent this to gs

Please post back here any response you get. All of us here are very interested in this.

Just so you all know, our petition on this subject is more than 75% complete towards its 200 signature goal. It is avery interesting read to see all of the comments people make on signing it. Somehow I think only one of two things is happening here, either the top dogs at GS stay completely off of the internet or they are arrogant enough to think their customer base current and potential will not be affected by this denial of information and stonewalling. Once we reach 200 signatures, I am not only going to email them to the top brass their, but I will be printing them and sending them registered mail as well.

Don't hold your breath though on any policy shift.

As always, I will tell you I love my coach, hate the support.

Quote:
Originally Posted by markbrown.com
To: 58sales@gulfstreamcoach.com
CC: mottech@gulfstreamcoach.com, service@gulfstreamcoach.com
Subject: Web


Hello 58sales,

my name is of course mark brown, i am considering buying this weekend
a new 2007 Gulf Stream Tour Master T-44 W/3 Slides from a dealer in
Texas.

Below see the link for a Gulf Stream owners forum. I have read that
you do not provide paint codes and wiring diagrams for the rv's you
make and sell. This will have a negative impact on my spending
200,000.00 for your product and figured that your sales staff and
service staff might like to know that. I think more educated people
are researching reputations prior to making large purchases, more
today with the advent of the Internet. I will wait for a response.


http://www.gsowners.com

--
Thank You,
Mark Brown
www.markbrown.com
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2004 Ultra Supreme Class A 30'
- Added hard-wired Pro-Sine 1000 Inverter
- Converted batteries to 4x6V from 2x12V
- Added Bully air-horn
- Added Safe-T-Steer

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