Gulf Stream Owners RV Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-05-2006, 12:43 PM   #1
chamberlain
Member
 
Join Date: Jun 2006
Location: Tustin
Posts: 75
Default Contacting GS about warranty repairs

Anyone know how to contact GS to verify warranty repairs have been recorded. I want to verify my service person is not just giving me lip service and really has contacted GS. I'm based in Southern California and I'm not happy with the RV dealers service center.

Has any one had good luck with GS responding to warranty repairs in general?
__________________
06 Crescendo w/full body paint, Toad=08 HHR w/Blu Ox
chamberlain is offline   Reply With Quote
Old 07-05-2006, 04:17 PM   #2
RJ82much
Site Team
 
Join Date: May 2005
Posts: 563
Default

Aha Ha Ha Ha Ha...... Haw Ha Ha Ha,,, weeeoooo, I needed that. ahhh, sorry.

The ONLY reliable, repeatable contact I've ever been able to count on is our East Coast division Sales Manager, Andy Downton. Andy has come thru EVERY time I've called. I suggest that by hook or crook, you find his West Coast counterpart. If your dealer won't help, then call GS's main phone. The receptionist/operator will connect you; she will NOT give out an extension number. Be sure to ask who ever she connects you to for their cell number. I've been able to contact Andy anywhere in the country. Apparently, the sales department takes the business very seriously.

The other ACE contact (but please don't abuse it) is Scott Pullin, VP of operations. I have yet to obtain his phone number, or to get him to return my call (thru the operator), but he immediately answers his emails. He is a power house at GS as well. He always answers his emails via the "service@gulfstreamcoach.com" but I use his personal email to get his attention. I'll leave it to you to figure it out because I am currently, actively using him to unravel a very messy problem with our coach, & I don't want to upset him! There is no-one left that I know of other than the Shea Bro's themselves.
__________________
Bob

'05 Sun Voyager #8351
http://www.much2see.com/index.html
RJ82much is offline   Reply With Quote
Old 07-05-2006, 08:59 PM   #3
Maggie
Senior Member
 
Join Date: Jun 2005
Posts: 101
Default

This information was passed out at the BHII Rally in Goshen last week.

Motorized Service & Warranty Territory
Customer Service Reps:
Lori Kaler ext 3657
Julie Olson ext 3262
Abigail Hayes ext 3499
Mike McGraw ext 3508
Cheryl Hochesteller ext 3745
ALSO:
Motorized Parts Territory:
Jeremy Brandt, Parts Mgn, LaMesa, all locations, ext 3321
West Coast Andrea Cook, 3304

Hope some of these people will be able to help if they are still there.
Maggie is offline   Reply With Quote
Old 08-16-2006, 01:02 PM   #4
chamberlain
Member
 
Join Date: Jun 2006
Location: Tustin
Posts: 75
Default

Latest update.... After 6 weeks or so most of my warranty items were taken care of. However, I had to get involved with the transactions between my service representitive and GS. Not a big deal and GS took a little more time to respond with the status of the items. The big kicker... My coach was damaged by the dealer while at his shop and had to be repainted in a few small area's. He fessed up to the problem before I even had a chance to notice and even touched up other area's that were in need that we didn't indicate on our walk through. Only had the coach a few months and so far we're pleased with it performance. Of coarse coming from a 12 year old gaser Georgie Boy to a Crescendo DP is a big plus!
__________________
06 Crescendo w/full body paint, Toad=08 HHR w/Blu Ox
chamberlain is offline   Reply With Quote
Old 08-16-2006, 01:06 PM   #5
earljan34
Senior Member
 
Join Date: Jul 2006
Posts: 320
Default

Glad you are making out on repairs with GS.

Good Luck

Earl
__________________
2005 sunvoyger, # 8368 , 2001 Jeep toad, 1-Wife, 1-Dog Tori the Maltese. FMCA 64574 Good Sam life member


www.IRV2.com, www.RvNET.com, www.thatscamping.com
earljan34 is offline   Reply With Quote
Old 09-03-2006, 01:45 AM   #6
RayChez1
Senior Member
 
Join Date: Jun 2005
Posts: 1,026
Default Warranty work

When I first bought the coach I had some warranty issues. Gulfstream stepped right up and paid the dealer to get them repaired. Had very little trouble getting anything fixed. There used to be a service manager by the name of Robert Bertinelli who was very helpful, but I think he left the firm. I have not had any problems for the last three years.
__________________
2002 Gulf Stream Scenic Cruiser
2017 GMC Terrain SLE
Neway Freightliner chassis
Aventa II Blue Ox
RayChez1 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Rubber roof repairs Thumper2811 Travel Trailers 2 06-08-2017 08:27 PM
Good Sam's / RV Warranty BigSikk Class A 3 03-15-2012 05:37 PM
Contacting Gulf Stream SugarRv Class A 10 06-30-2009 09:58 PM
Extended Warranty Lindy3it Class A 3 04-29-2009 08:55 PM
Class A Warranty djqualls Class A 3 02-07-2007 08:29 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 03:50 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.