I'm Impressed

[BrewMyOwn]

I emailed GS yesterday requesting wallpaper tape for our coach. Provided them VIN and Serial # and my request. Received response back within 8 hours, verifying what we needed. As of this morning, my order is on it's way, COD via FedEx. We made this same request to our dealer (ex-dealer), two seperate times over the past year. The ex-dealer stated they could never get a response from GS!! HMM
Kudos to: Christy Anglemyer, Gulf Stream Coach, Class A Parts Department Manager, for such prompt, professional service

[djqualls]

That's good news. I'm overall satisified with GS but they could do a lot better at communicating, even if the answer is not what the customer wants to hear.

[earljan34]

Ditto on the Communicating!! :roll: :roll:

Earl

[Arthur Hayes]

My experience has been very good with the factory and service Representatives. I have only been a Gulf Stream product owner a little over a year. I wasn't impressed with the service in the beginning, but as time has passed it had gotten much better. In the beginning you could never get a live person on the phone, only could leave a message and that was rarely returned. Now someone actually answers the phone and I have had good results with e-mail as well. I do hope that this will continue in the future.