Lakedweller
04-07-2010, 11:46 PM
I purchased a new 34' Sedona 5th wheel in Apr 2006.
I had problems from the start massive leeks in the water system, poor wiring to slide switches, slide hitting one of my rear speakers, broken hand crank on slide, torn flooring in bed/bath area. It took 4 trips to the dealer to get it all fixed. The floor took 6 weeks in the dead of summer to get it fixed. so many problems GS had to extend my warranty 3 months.
My new problem is that the kitchen window leaks and it is all because GS installed the window UPSIDE DOWN. I have no idea why this did not leak till late fall of last year. I had the window sealed and it still leaked. upon further investigation I found the weep slots for the window were on the top, not on the bottom of the window like they should be. I took it in to the people that sealed the window a month before and and told them that they put the window in upside down when they repaired the leak. They told me that they did not pull the window to seal it, they just pulled the rubber back and sealed the rubber.
The window has never been removed so the factory must have installed the window that way. I contacted GS and about repairing the damage that has resulted. The wood frame around the window between the paneling and the fiberglass siding has rotted, the counter top has swelled and warped and there was water below the sink in the cupboard, I thought was a leaking drain.
I sent GS an Email by their request with photos of the damage and asked them to fix my 5th wheel. They called and left a voice mail today stating that the warranty had expired and they will do nothing. Why ask me to send photos and explain the damage if they were going to deny my claim due to an expired warranty when they new that the warranty had expired in 2008?
I am burning and I will not let this stand. They advertise quality workmanship and I do not thing an upside down window is QUALITY....
I had problems from the start massive leeks in the water system, poor wiring to slide switches, slide hitting one of my rear speakers, broken hand crank on slide, torn flooring in bed/bath area. It took 4 trips to the dealer to get it all fixed. The floor took 6 weeks in the dead of summer to get it fixed. so many problems GS had to extend my warranty 3 months.
My new problem is that the kitchen window leaks and it is all because GS installed the window UPSIDE DOWN. I have no idea why this did not leak till late fall of last year. I had the window sealed and it still leaked. upon further investigation I found the weep slots for the window were on the top, not on the bottom of the window like they should be. I took it in to the people that sealed the window a month before and and told them that they put the window in upside down when they repaired the leak. They told me that they did not pull the window to seal it, they just pulled the rubber back and sealed the rubber.
The window has never been removed so the factory must have installed the window that way. I contacted GS and about repairing the damage that has resulted. The wood frame around the window between the paneling and the fiberglass siding has rotted, the counter top has swelled and warped and there was water below the sink in the cupboard, I thought was a leaking drain.
I sent GS an Email by their request with photos of the damage and asked them to fix my 5th wheel. They called and left a voice mail today stating that the warranty had expired and they will do nothing. Why ask me to send photos and explain the damage if they were going to deny my claim due to an expired warranty when they new that the warranty had expired in 2008?
I am burning and I will not let this stand. They advertise quality workmanship and I do not thing an upside down window is QUALITY....