Well, our list of quality control issues just gets longer and longer, since Gulf Stream is so terrible about responding to either us or our service dealer about authorizing some major problems with the coach (one of which is a refrigerator that was installed contrary to Dometic's specs and without any insulation). So now I'm filing a complaint with the Better business Bureau. Interesting to note, (and I wish we had done this before making our purchase) that Gulf Stream has an unsatisfactory rating with the BBB of Indiana, with 34 complaints filed in the last 36 months.
We've been told parts we need are on order, only to be told later that they were not yet authorized to be ordered. We've been told parts are on their way, yet nothing arrives for weeks. We've been told our GS customer service rep is "checking with his supplier" and then later told they need our service dealer to call them yet again. (Our local service dealer has displayed unending patience in dealing with GS, calling and emailing them on a regular basis as they wait for authorization to begin work on any one of the number of incorrectly installed or missing components of our coach.) Our customer service rep. seems to be on vacation, or the factory has been closed down for a hiatus, or we leave messages and emails that take days, sometimes weeks for a response, and then it only seems like a stall technique as we are passed to a new rep. or told a new excuse, and "the parts are on their way." We've been waiting for a silly exterior light cover since May!
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