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We bought an 03 Friendship in 05. We have had only one problem with the coach and that was a roof leak. We think we have that solved. We love the coach runs good everything works as it should. We had an accident in April 07 (see met a Peterbuilt) Parts were ordered on May 9th. The dealer said that it would be a month before the front cap would be ready. Took the coach in to the shop in late June. Parts wont be in until July 17th. WE couldn't get any information from GS only the dealer. Left many phone messages and E mails were unanswered. Took the coach back to the shop on July 13th. Called the dealer parts will be in on the 17th. Ooops parts will be in on the 30th. More calls unanswered as our E mails to GS. Parts will be in on Aug. 1st. Finely after refusing to be sent to a message phone or put on hold I was allowed to talk to a real person who said "they were working on it" The parts came on Aug 17th. (most of them) We were with out our coach from July 13 until Mid Sept. When we finely got an E mail from GS there were internal E mails att. Stating that they "sat" on the parts order for a month before starting to put them together. We didn't get the left head light until late Sept. that was ordered on the 9th of May. The fog light they sent didn't match the ones on the coach. The shop was able to repair the mount on the old one and ordered the housing for it. The housing they sent didn't fit the original lights or the one they sent. This is one of the reasons owners bad mouth GS parts and customer service. The diagram for the fuse blocks under the drivers seat were ruined by water coming into the compartment where the truck hit us. GS says that that is Fraightliner, Fraightiner says it is GS. So we have to guess what fuse does what. We are frustrated with GS but love our coach.