[Biobug]

This is my last entry on this I hope. Russ Dean in Pasco Washington
finished fixing the issues we had so we drove up and brought it home.
They did an excellent job on the roof and fixed the other smaller issues
including the stairs not closing and adjusting the slide (after another
company fixed it). They had to fight with Gulf Stream for authorization.

What I have learned from this is:
1) If you like a Gulf Stream product , buy it used after the depreciation
and someone else has fixed their "quality" craftsmanship.
2) If you buy a new Gulf Stream, get it from a strong dealer that
you like and has a good reputation.
3) Do not expect Gulf Stream to treat you as an important "Gold
Card" customer. There is no such thing. They will ignore you -not
respond to your calls, letters, emails , registered letters or anything
that would show that they care for a customer after the sale. They
in my case only responded to a dealers request. Over 20 calls, three
letters , dozens of emails bought 1 reply from Chris Hurd to us.
That call was never followed up on as she said she would. I am
now filing a complaint with the Indiana Attorney Generals office and
the BBB (which they are not a part of) as a start to the $ we are
owed . I am sure they have many on the list before us including all
the trailer users in New Orleans that were poisoned with Formaldihide
with the FEMA case Mr. Shea testified about on Capital Hill. (They
built many of those units- I wonder if our unit is any better??)

Am I bitter? Yes, sorry I am. I never before bought a new
RV. I bought it for the 'peace of mind'. That is the biggest mistake
I have ever made. Would I buy a Gulf Stream again? NEVER! I
have read many have had great luck. I am happy for them. I still
like the Super C concept and the International Chassis ( that is an
ongoing issue over CEL's and the turbo overboosting but at least
International wants to fix it (maybe the third time into the dealer
will take care of it.)
The one good that came out of this was finding Russ Dean RV in
Pasco Washington. I believe none of my frustrations would have happened had I bought there in the first place. I highly recommend
them. Their attitude and willingness is in stark contrast to Gulf Stream.
I probably would have never known that the Factory could care less
once the money changes hands.