I have a different brand step, but ran into a problem where they wouldn't retract. After talking to tech support and making sure the motor was OK I laid out $67.00 for a new controller. It still didn't work. Then, a friend suggested checking out the magnet on the door. It had fallen out of the plastic holder. If you can round up a magnet try holding it next to the little plastic goody the magnet is near and see if it makes the steps operate.
Good luck!
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