I've seen that in some special situations a unit will be taken to the Factory service center, versus the factory warranty paying for work at a dealer, where the dealer also may not have the capability for replacing roofs, etc.
If your unit is under warranty, then certainly the factory is responsible to make your unit right - no worries - it'll probably be better than 'new' when they've completed it.
I, though, would ask for a new warranty period to start from the day you retake possession of it, since you've not had use of it since you purchased it. It doesn't hurt to ask, and be firm about it.
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