Apparently, the really do care about the BBB. I threatened it with both the local dealer and GS, but still got ignored until I actually did it. I reported only GS, because this was a manufacturing defect and I didn't think it was appropriate to report the dealer, even though they had also ignored us. But as soon as I told the dealer found out I'd reported them, I got contact from them as well.
So if it's not too late, I suggest you try that--it sure got us instant action.
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