FBL: You just weren't fast enough. (A poor joke, I know)
I guess Jami was able to re-rechange company policy. Before you go to the big guns, Scott Pullin (VP of operations), perhaps you should call Jami back & request the name & number of her boss. The reason is because you understand that PDFs are available to customers who ask. And, you are asking.
Just when you start to think there is hope.............
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