Well the GS customer service rep is very nice, and we are going to be working though the issues with the RV. So that is good news.
However, it does not help the fact of a new RV with so many issues. Here are just a few that should never have left the plant....
Top kitchen drawers would not open for the top would hit the hinge. They actually had to sand down the side of the drawer. (BTW...Great that the drawer can hot the door in the first place. It makes for some nice marks in it.)
The pantry would not slide out as the bottom shelf was put in to low and it also then would hit the bottom mount and thus could not slide out. (What, no once checks these things?)
Screw to hold a wall in place was right though the wall coming out about 1/3 of an inch. How did we find it? Only took one catch of a leg. (BTW...3 of them in total)
Center channel speaker was not hooked up and was damaged when put in to the point of the speaker being ripped! My guess is the person who did the damage left it unhooked so you could not hear the issue. Hello...Not being on would also make you look. BUT IT WAS STILL PUT IN!!!! (BTW...Surround sound in an RV is a nice idea, but really does not work when the screen is not centered with the center speaker. Even worse when you use the pop up set in the living area
)
The driver seat had very little back support to the point that the leather was just loose. Arm rests were also not right with one even lower than the other.
We found no less that 16 various screws laying around. Two in the couch!
Cargo area has paint on the rails that did not take, has come off, and is now rusting. Note, we have not even used the area.
Speaking of the cargo area, we had the fresh water take empty out into it as the drain line was too tight and when we went over a mound entering a park, it pulled right out of the bottom of the tank when the rig flexed. All the water drained into the basement. Good thing we hand noting in it.
We had two of the basement doors open on us while driving even though locked. The hinge was not set right and when the RV moved or twisted just right, it was enough for it to open. Two doors both separate times! One opened upward (The inverter area) and the other outward, cargo area.
We STILL have a tire balance issue. Brake Drum? Tires?
All in all their are more items, but just trying to find out if this is something to expect from any new RV or did Gulf Stream really drop the ball on this rig? Was it built the day before a holiday? Was their a strike going on? No idea. But what we do know is we are not impressed so far with the quality control. It makes us fearful of the future.
We are thankful however that the CSR is supportive and helpful, but that does not excuse what we are going though. We should be enjoying ourselves, yet we feel put out for the RV now needs to go into a ship to start repairs. How long? No idea.
So, is this normal? Could we have had the same issues with another line? (I am guessing yes.) But still....Who is responsible for the quality? When you spend money like this, you really would think you would have something that someone took pride in building. We were sold on the Tour Master over the Revolution based on features it had. It also had a nicer price point, but does that now come at a cost???
Thoughts? Help? Anyone?
Thank you.