[Arthur Hayes]

HI ????
Why would I go to the manufacture and not the dealer? Simply because the manufacture build the unit and warranted it. The dealer only acted as an agent. You may live close to your dealer, but for many of us that is not the case. I took delivery last year in September and have not been in the same state as the dealer since. We full time and are traveling around the country. All warranty issues that I find I notify Gulf Stream and they direct me to a dealer that is in my area at the time. Gulf stream reimburses the dealers for all warranty work, at least that is my understanding. All of the loose screws and improperly built draws and cabinets only show up as you use the RV. I don't believe anyone would discover all the imperfections during a PDI at the dealer. When you have a new home built, do you go to the Real Estate salesperson or the builder to get satisfaction for items that were not built properly.
Glad that you are happy with your dealer and your Friendship, or is it Friedship.