[anoldman]

You know, on one hand I believe in second chances and forgiving people, but that service mamager's hostility toward me was beyond the "having a bad day" excuse. I hope the owners will deal with this individual and either his attitude or his employment status will soon change. Their admitted knowledge of his behavior makes me inclined to believe nothing will happen though.
In the hope that no one here will have the experience I had I will list the dealer's name.

Newby's R.V. Sales in McMinnville, Tennessee
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