[gsadmin]

I think it will take a flushing at the very pinnacle of GS leadership for this paradigm to ever change. When dealing with old-school industries, sometimes the old-school senior management sticks around far too long. This has happened in the auto industry of America as well and is only now beginning to show signs of change.

the fact that this is a private company also makes them less prone to want to change since they do not have to answer to the shareholders who if this was a public company would be reading these posts, looking at the business growth and market share and putting 2+2 together and then demanding change. Not the case here...its a family business.

After years of this site, if they haven't understood the internet communication and customer feedback movement yet, i doubt the current management ever will.

The first signs of them understanding it will be them creating an Internet Communications position in their marketing department that is the Voice of Gulfstream online (and offline) and the conduit for information from the factory. This person would have an account on this site and be there as an advocate for the consumer inside Gulf Stream as well. They would have the same autonomy as a IA department in the police. Smart companies have moved this direction. But, they must stomach the airing of dirty laundry (to an extent) and sometimes NOT have all the right answers. In the end, this is OK, because even us demanding consumers realize that companies are made up of people, who are fallible, its how they account for their faults and attempt to turn things around that we will remember ultimately

Once again, Gulf Stream, I hope you listen to me...I know what I am talking about (we on this site know)...I have been online and in business on the internet for 13 years and this is my day job (not this site, but rather I have a senior leadership position in a company whose business building the best tools and services for helping companies capitalize on the business of customer and employee engagement).

Let US help GS...