Gulf Stream Owners RV Forum - View Single Post - 2008 Gulf Steam Tour Master

davidahn · 11-24-2009, 01:37 PM

I'm a physician, and they say once a bad outcome happens, most physicians tend to avoid the patient or family. But studies show that the more you communicate and show compassion, the less likely patients are to seek legal action.

People want to know that they matter, and that they're being heard. And some companies' customer service reps have better interpersonal skills than others', while some companies simply want to avoid confrontation. These companies will get WAY fewer word-of-mouth referrals, which is the bread and butter of ANY high-end business involving discretionary spending.

David

11-24-2009, 01:37 PM	#127
davidahn Junior Member Join Date: Nov 2009 Location: Apple Valley, CA Posts: 14	Communication I'm a physician, and they say once a bad outcome happens, most physicians tend to avoid the patient or family. But studies show that the more you communicate and show compassion, the less likely patients are to seek legal action. People want to know that they matter, and that they're being heard. And some companies' customer service reps have better interpersonal skills than others', while some companies simply want to avoid confrontation. These companies will get WAY fewer word-of-mouth referrals, which is the bread and butter of ANY high-end business involving discretionary spending. David __________________ "If at first you don't succeed, lower your standards." Rig: Don't own anything yet, but seriously considering 09 Tourmaster Constellation vs. 07 Newmar Essex, Tiffin Zephyr, or Travel Supreme Select... leaning toward TM Constellation.