While at the Back Home rally we had a new radio installed. It worked fine on the way home. Wasn't tunred on again until Labor Day week-end. It didn't work. The next week I made a couple of phone calls and sent a couple of emails. Since it was an after purchase addition I really didn't know who to call. The following Monday we had a call from the parts
manager wanting all the information. Three days later a lady called said a new radio had been shipped that day. She also gave us her phone number and said she was our contact person if we had any problems in the future. Our BT is 2 years old. I really think GS is trying.
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