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Old 05-22-2008, 07:46 AM   #38
David Bott
Senior Member
 
Join Date: Mar 2008
Location: Hilton
Posts: 382
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Yet another update...

All orders parts are still not in. Still missing the driver seat and a decal. I can understand the driver seat, which I was told was on the way, but I can not understand the decal.

Get the order, walk over, pull one off the shelf, send it out. It was ordered two weeks ago.

Gulf Stream can WIN this market in every way. They use fine items and quality items in the coach, but they fail in the labor end of it being installed and with follow up customer service issues.

The first issue can be helped some, but here in the US, people seems to have lost pride in what they do. It also may come down to the pay rates and working/training conditions. But it can be resolved.

The section part FOR SURE can be corrected and is the MOST IMPORTANT part of ANY busniess. Service of the customer. This goes the longest way in not only free advertising, but keeping a customer.

GULF STREAM: Look around...This is not the old days when they only way people compared notes was at the camp grounds. It is the day of INSTANT feedback. You want POSITIVE items and people defending you on-line. As such, customer service is the #1 thing. You drop the ball, people will know about it and it WILL impact future sales. Lets impact those sales in an upward motion and not down. You have the power to do so. Just take care of the customer.

For me, over one month now without my NEW 2008 coach. Take a look at this thread count...it is the largest one on the site. Why? Because people looking to purchase GS are reading. As such, not a good read other than the reasons I selected GS.

GET OUT OF THE OLD WAYS TO SUCCEED!!!

Thanks

(edited to fix typos)
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David
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