Gulf Stream not Shipping Repair Parts
We have a 2020 23RSS Vintage Cruiser that we love.
About a month ago we scraped a guardrail trying to avoid an oncoming truck that had crossed the double yellow line. The passenger side of the trailer has quite a bit of damage.
We took our trailer to an authorized Gulf Steam dealership to be repaired. The Service Manager informed us that Gulf Stream is not shipping any ‘customer pay’ parts. This includes parts paid for by an insurance company.
They have two Gulf Streams in their storage area waiting for parts. One has been there since last July, the other since last October.
The Service Manager did say that the dealership would give us full trade in value on ours if we wanted to buy a new trailer. We’re chewing on that. The thing is we love our ‘Diner’ and would prefer keeping it. If, in the end, we do trade it in, it will not be for a Gulf Stream. We love the product, at this time their customer service sucks soap big time.