Getting help from GS

[SueMac]

How do you know who to talk to if you need help? We received a letter stating who our customer service rep is, but we can't get anyone on the phone. We've called, wrote letters and emailed to no avail.

We finally called a local dealer (an hour away) who sells GS and asked if they'd look at our coach. (We tried to buy from them but they could not take our trade and suggested we go out of state, so we did and our selling dealer is 1200 miles away) Thank goodness they did not have the attitude of "You didn't buy from us, don't come for service". We have an appt. for a diagnosis of the problem and fix on 7/31.

When I described the shower problem the service writer said they might not be set up for such an extensive repair, but they'd be glad to take a look and let us know if they thot' it needed to go back to the factory.

Once we get our diagnosis and if they won't do the repair, then I'm wondering just who else I should talk to at GS. So far, every dept. I've called has only had a voice mail and no call backs.

We also have the jackknifing king bed in the back and it doesn't work. It is going to totally quit in the down position and leave us stranded. I hope I can get a hold of someone in service or tech support when we are stranded in a CG. If the bed won't jackknife, the slides won't fit.

So far I'm batting 0 when it comes to any help from them. If anyone has a reference at the factory, please pass it on.