That may be the case but it certainly appeared to us that the
connection between Gulf Stream and Coach net was more. The
"Gold Program" Preferred Customer card with Gulf Stream name
and logo on front has the "roadside assistance" number on the back.
Nothing on the card says "Coach net". That card came with the letter
from Chris Hurd we found when we got the coach back from repair.
The letter welcomes us to "the Gulf Stream Family." The only mention
of Coach Net states the following:
Please note that Gulf Stream Coach purchases your first year
of roadside assistance with Coach Net. They are also trained and will
assist you on any Technical question or concern 24 hours a day on our
products to serve you."
They then list the Phone # on the back of the card. Nothing in the
letter is a disclaimer of service or warranty advice. As I said,
we had the card when the problem arose and used it . We have
learned a lot about "service" with Gulf Stream since. I understand
that the economy is bad for them but that is no reason to ignore for
weeks a customer who purchased from them in troubled times. It
would seem to me that during those times new customers would be
appreciated even more.
As I said, we will see if they will step up to the plate and cover a
repair for what has been proven to be sheer sloppy workmanship.
The slides were loose and not adjusted right. Both hidden sensors
were crushed and the rear slide motor gears were stripped because
the stops were no longer correct because the track on the rear was
loose. The screws were all loose or missing. (We had only used
the coach on one trip.)
I am still waiting for a reply for the "request for service" letters.
Chris did tell me where to take it for the other repairs but I told her
I wanted to hear back on the $1,425 repair already done before I
go ahead with the additional repairs needed to make it usable.