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Old 10-26-2020, 12:39 PM   #1
ClayF
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Angry Gulf Stream needs better Quality Control

I bought an Innsbruck Travel trailer. I've camped in it twice. So far, the fresh water tank burst, the stereo cuts out when playing CDs, the A/C controller is flaky, and yesterday the Awning pulled through the single screw holding it to the trailer and destroyed itself. I'm still at the RV park wondering how to get the awning back to town for repair. Retailer where I bought it said Gulf Stream wouldn't honor the warranty. Gulf Stream should honor it because they only fastened the scissor arms with three screws instead of the six specified by the manufacturer CareFree.
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Old 10-27-2020, 11:48 AM   #2
Farmer Fran
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That is the disparity with TTs. I have owned a few, diffferent brands and my Gulfstream 19erd is easily the best built i have owned.
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Old 10-27-2020, 01:45 PM   #3
ClayF
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The atrocious quality control is an issue. Equally important is the failure of Gulf Stream to honor their warranty. This failure speaks volumes about their product and the company in general. Eventually, it will catch up to them. Three screws to hold up the awning when the awning manufacturer specifices six? Come on. This is pure utter carelessness.
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Old 10-27-2020, 03:35 PM   #4
Farmer Fran
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Quote:
Originally Posted by ClayF View Post
The atrocious quality control is an issue. Equally important is the failure of Gulf Stream to honor their warranty. This failure speaks volumes about their product and the company in general. Eventually, it will catch up to them. Three screws to hold up the awning when the awning manufacturer specifices six? Come on. This is pure utter carelessness.
Well this sounds like a pretty easy thing to prove, take a picture of the 3 holes and contact GS.

If they still deny, lawyer up.
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Old 10-27-2020, 07:05 PM   #5
ClayF
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Absolutely. I've photographed the three screws, and the empty screw slots on both arms. The repair shop has sent the photographs and is awaiting a verdict.
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Old 10-28-2020, 11:45 AM   #6
Farmer Fran
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I cannot imagine them denying it, if this is the case.
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Old 10-28-2020, 12:09 PM   #7
ClayF
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I will update this post if GS honors the warranty on the awning.
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Old 11-01-2020, 11:27 AM   #8
Tillie
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Default Never buy new

Such is the state of the RV industry and it has always been that way. That is why I never buy new. The warrantees are not worth the paper they are printed on and the dealer will blame the manufacturer who will blame the individual component manufacturer all of whom claim to have warrantees but wonít back them. I let the first owner deal with the BS of trying to get the factory mistakes rectified and the months waiting for repairs and parts while their new RV is unusable. If anything goes wrong I fix it myself or take it to my mechanic. The dealer is a last resort.
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Old 11-02-2020, 02:12 PM   #9
Just Cruisin
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Default Gulf Stream needs better Quality Control

I agree that quality control needs to be improved, for Gulf Stream, as well as the overall RV industry. I've been an avid reader of RV articles for the last 10 years and it seems that the industry quality control has been worse since about 2011-2012. No matter which manufacturer, you can find many upset owners. I looked at many lists of "best RV brands" and found the top three or four always stayed there just as the bottom two or three stayed at the bottom. That at least helped me narrow the list to choose from.
Even after doing that, I was frustrated at the few issues I've had with my 2018 BT Cruiser. It's been mostly screws that fell out or outlets not working. However, the worst was terrible leaks from around one of my slides. It took a couple of times at the dealer before they finally realized the seal had been installed upside down. Thankfully, my dealer was great to work with and they fixed everything with no charge and put me at the top of the list since the RV was so new.
Good luck with your quality issues.
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Old 11-03-2020, 01:26 AM   #10
BPeschka
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I've definitely noticed in postings on this forum that poor Quality Control is a given with GS. I see it, in person, in my 2004 BT Cruiser. Fortunately, I bought it used, only recently, and the fixes have been someone else's problem.
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Rio Rico, AZ

2004 BT Cruiser 5210
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Old 11-10-2020, 10:18 AM   #11
ClayF
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Well here is the latest. Even though the photographs clearly show that the awning was improperly installed with 4 screws instead of the 6 specified in the installation manual, Gulfstream is not going to honor the warranty. There was a light rain when the awning collapsed, and that is the excuse they are using. Guess I am going to have to lawyer up.
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Old 11-11-2020, 09:33 PM   #12
Farmer Fran
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Quote:
Originally Posted by ClayF View Post
Well here is the latest. Even though the photographs clearly show that the awning was improperly installed with 4 screws instead of the 6 specified in the installation manual, Gulfstream is not going to honor the warranty. There was a light rain when the awning collapsed, and that is the excuse they are using. Guess I am going to have to lawyer up.
Bummer. Not good to hear.
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