Quote:
Originally Posted by coolchas11
Is this Long View ? Who was the service rep? Charlie
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Charlie, It was Long View. I'm not sure what you mean by the service rep. The actual work was done by one of their nameless kids who willingly brag that they are the best on earth.
The dealership service manager likely never knew about the nature of difficulties with the reported problem. He merely watches the hours charged to the repair. He would never know about the damage due to pulling on the wire. No one did because I'm certain no test were performed. I didn't have a CB in my unit (Why would I,,, couldn't connect it to an antenna wire!) There have been 2 service managers since I've started with LVRV. The real power lies with the 2 girls that write the ticket. They don't care though, about how something is fixed - only about getting the next unit into the shop (& your's out therefore)
But the real answer to your question would be that the GS area representative/district manager was Andy Downton. Short of Scott Pullin himself, Andy Downton was (he's moved on) the best employee that GS could ever hope for. Andy solved every problem, smoothed over every wrinkle I ever presented to him. Because of that willingness to get into the fray, I tried to never overuse the resource.
Scott & Andy expected their people to do their jobs. I'm certain they operated not by micro-managing, but rather by empowerment. Unfortunately, there are those who abuse that trust. I think we are often the victims of that regularly broken trust.
Long answer to a short question -