A&E awning questions

[cajun]

Have a GS sun voyager resent side wind on trip, awning which has metal cover has riped on each side. have wrote company with questions on replacement but they did not answer all I wanted to know. if ordered how and what is sent, just the material and metal cover. Does it come on a roller. Looking at what I believe is the price and not sure if I am getting roller or just material and metal cover which I know is attached. Just would like someone who has dealt with problem like this to tell me your experience with this issue. I can handle most problem just need to understand what I'm dealing with.

thanks sometime reading this forum helps with people who have dealt with same issues