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Old 10-18-2007, 10:04 PM   #1
BrewMyOwn
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Default I'm Impressed

I emailed GS yesterday requesting wallpaper tape for our coach. Provided them VIN and Serial # and my request. Received response back within 8 hours, verifying what we needed. As of this morning, my order is on it's way, COD via FedEx. We made this same request to our dealer (ex-dealer), two seperate times over the past year. The ex-dealer stated they could never get a response from GS!! HMM
Kudos to: Christy Anglemyer, Gulf Stream Coach, Class A Parts Department Manager, for such prompt, professional service
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Old 10-18-2007, 11:07 PM   #2
djqualls
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That's good news. I'm overall satisified with GS but they could do a lot better at communicating, even if the answer is not what the customer wants to hear.
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Old 10-20-2007, 08:06 AM   #3
earljan34
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Ditto on the Communicating!!

Earl
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Old 10-20-2007, 09:59 AM   #4
Arthur Hayes
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My experience has been very good with the factory and service Representatives. I have only been a Gulf Stream product owner a little over a year. I wasn't impressed with the service in the beginning, but as time has passed it had gotten much better. In the beginning you could never get a live person on the phone, only could leave a message and that was rarely returned. Now someone actually answers the phone and I have had good results with e-mail as well. I do hope that this will continue in the future.
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