I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers and the Voyager brand of observation monitors and cameras. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.
I would like to express our sincerest apology for the difficulty you have experienced with your JENSEN VR187. We would like to offer an upgrade to your VR187 and have several options available that may work. I am confident this would greatly improve your overall satisfaction and and confidence in the system. Please feel free to contact us at 1-877-845-8750. We are available M-F 7:00AM till 6:00PM EDT.
We look forward to hearing back from you.
JENSEN and Voyager Tech support Team