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Old 07-05-2006, 11:43 AM   #1
Join Date: Jun 2006
Location: Tustin
Posts: 75
Default Contacting GS about warranty repairs

Anyone know how to contact GS to verify warranty repairs have been recorded. I want to verify my service person is not just giving me lip service and really has contacted GS. I'm based in Southern California and I'm not happy with the RV dealers service center.

Has any one had good luck with GS responding to warranty repairs in general?
06 Crescendo w/full body paint, Toad=08 HHR w/Blu Ox
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Old 07-05-2006, 03:17 PM   #2
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Posts: 572

Aha Ha Ha Ha Ha...... Haw Ha Ha Ha,,, weeeoooo, I needed that. ahhh, sorry.

The ONLY reliable, repeatable contact I've ever been able to count on is our East Coast division Sales Manager, Andy Downton. Andy has come thru EVERY time I've called. I suggest that by hook or crook, you find his West Coast counterpart. If your dealer won't help, then call GS's main phone. The receptionist/operator will connect you; she will NOT give out an extension number. Be sure to ask who ever she connects you to for their cell number. I've been able to contact Andy anywhere in the country. Apparently, the sales department takes the business very seriously.

The other ACE contact (but please don't abuse it) is Scott Pullin, VP of operations. I have yet to obtain his phone number, or to get him to return my call (thru the operator), but he immediately answers his emails. He is a power house at GS as well. He always answers his emails via the "[email protected]" but I use his personal email to get his attention. I'll leave it to you to figure it out because I am currently, actively using him to unravel a very messy problem with our coach, & I don't want to upset him! There is no-one left that I know of other than the Shea Bro's themselves.

'05 Sun Voyager #8351
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Old 07-05-2006, 07:59 PM   #3
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Join Date: Jun 2005
Posts: 101

This information was passed out at the BHII Rally in Goshen last week.

Motorized Service & Warranty Territory
Customer Service Reps:
Lori Kaler ext 3657
Julie Olson ext 3262
Abigail Hayes ext 3499
Mike McGraw ext 3508
Cheryl Hochesteller ext 3745
Motorized Parts Territory:
Jeremy Brandt, Parts Mgn, LaMesa, all locations, ext 3321
West Coast Andrea Cook, 3304

Hope some of these people will be able to help if they are still there.
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Old 08-16-2006, 12:02 PM   #4
Join Date: Jun 2006
Location: Tustin
Posts: 75

Latest update.... After 6 weeks or so most of my warranty items were taken care of. However, I had to get involved with the transactions between my service representitive and GS. Not a big deal and GS took a little more time to respond with the status of the items. The big kicker... My coach was damaged by the dealer while at his shop and had to be repainted in a few small area's. He fessed up to the problem before I even had a chance to notice and even touched up other area's that were in need that we didn't indicate on our walk through. Only had the coach a few months and so far we're pleased with it performance. Of coarse coming from a 12 year old gaser Georgie Boy to a Crescendo DP is a big plus!
06 Crescendo w/full body paint, Toad=08 HHR w/Blu Ox
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Old 08-16-2006, 12:06 PM   #5
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Posts: 320

Glad you are making out on repairs with GS.

Good Luck

2005 sunvoyger, # 8368 , 2001 Jeep toad, 1-Wife, 1-Dog Tori the Maltese. FMCA 64574 Good Sam life member,,
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Old 09-03-2006, 12:45 AM   #6
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Posts: 1,257
Default Warranty work

When I first bought the coach I had some warranty issues. Gulfstream stepped right up and paid the dealer to get them repaired. Had very little trouble getting anything fixed. There used to be a service manager by the name of Robert Bertinelli who was very helpful, but I think he left the firm. I have not had any problems for the last three years.
2002 Gulf Stream Scenic Cruiser
2018 Buick Envision Essence
Neway Freightliner chassis
Aventa II Blue Ox
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