GULFSTREAM TotalLEMON;Trailer,Workmanship,CustServ,Warranty Dept

[ZZ1]

Bought NEW Gulfstream Amerilite in 2021. After a 2 hr trip back home, I opened it to find USB plugs/electrical plates fallen out of the wall. When I went to open the fridge, the handle broke off in my hand. Table was not fastened to the floor and 2 of the windows latches would not fasten so opened flapping during travel. On first trip when sitting down at table, the back totally broke off onto the floor. Pieces would not stay together, Stairs caught on screen door going in&out, screws came out of screen during travel jamming the door so it would not open from the outside. RV Dealer tried to accommodate problems but Gulfstream kept denying claims saying it was abuse. NOT! It's suppose to house 7-8 people, only 2 traveling. It fell apart every time it was moved. When dealer finally gave up trying with Gulfstream I called direct to the warranty dept. The lady in charge told me "sometimes you get what you pay for". I was furious! I said $23K NEW isn't chump change, back your product. She said if you don't like it, sell it. I asked her if she'd like to buy this "beautiful Gulfstream Trailer......." she laughed & said wouldn't that be great & I told her, it would be great if they backed their product at all. Hung up! So upset. Tried to sell it and found after 1 year old, there were 3-4 of the same in my area and they were dumping them on the market for $13K-$14K, $10K loss in a year and it took them time to sell. I tried to keep it but it has been a money pit. Several different service departments in my area would not even take it for repair; they had quit selling Gulfstream & would not deal with their service department because they were a pain, never backing anything, leaving dealers holding the bag. My dealer said no more, 3 other dealers wouldn't work on it through warranty & basically told me good luck. They would not recommend Gulfstream to ANYONE! That says a lot. I have been trying to sell it 1 year into ownership. I could GIVE it away but nobody wants them. Use COVID as an excuse, Turn it on the customer & claim abuse when that's a lie. I would say No Matter WHAT the Salesman tells you.... GULFSTREAM makes them cheap, sings a great song but doesn't back anything and makes it a joke that $23K is "you get what you pay for!" Really? Wonderful customer service, NOT! Warranty Dept? In name only, they don't warrant any of it. THE WORST EXPERIENCE I'VE EVER HAD PURCHASING "ANYTHING" IN MY LIFE! RUN!!!!!!!!!!!!!!!!!!


Save your money or give it to the homeless. At least it will be FOR SOMETHING.

 

[jroyall140]

Been there done that. Bought a Amerilite in 2022. Seat bench collapsed. Table mounts broke on first trip. Bathroom door came off in my wife's cousin's hand. Kitchen sink faucet broke off. Gas pipe under the trailer came loose. Cabinet latches Missy installed. Anywhere 4 screws were required only one was installed.

Couldn't get an appointment for warranty service so I fixed it myself. At least I know it is properly fixed.

After 2 years we are still finding and fixing issues and yes it is only worth a third of what we paid.

Run from these guys.

 

[Lionheart]

My issues were not as bad on my Vintage 23fbs 2024, but it spent the first year in the shop and Gulf Stream was very slow and non responsive. I've owned it a year and a half and have only had it out three times, all local. I will say that Little Dealer little prices in Mesa, AZ, did support us, even though they had been sold and totally revamped the staff and service departments during our purchase. We ordered our unit because nobody had the 23fbs models and that's the only one that really fit our needs. Promises were made by Gulf Stream, What was said by them, was always false. Delivery went from one month to 6 months. Seems friends and family get first choice over what customers have placed large deposits on when it comes to fulfilling orders.